LO4 – synthesise key factors to measure the performance levels of key actors in Operations and
LO5 – recognize the importance of improved customer service levels and how this can be
attained via the integration of Operations and Logistics & Supply Chain Management
LO6 – demonstrate a critical understanding of Systems/Process management as well as
Forecasting and Inventory management
LO7 – examine the warehousing and transportation functions and its importance to elevated
customer service levels
LO8 – understand the role of the Internet of Things and Big Data in the Operations,
Supply Chains and Logistics
LO9 – recommend possible avenues for improving efficiency and effectiveness in various
processes, supply chains and logistical industrial settings
LO10 – perform a thorough academic research on Operations, Supply Chain and Logistics issues
A BARE PASS mark must have:
Interpretation and scope: A clear attempt to present a case study on the area of Operations & SCM
management. There is sufficient organization of the data of the case study.
Understanding of topic: Basic awareness of Operations & SCM management principals must be
evident. Some understanding of the Operations & SCM tools and techniques used must be
demonstrated. The relevance of principals and tools with the case examined must be clear.
Use of literature: There must be evidence of independent literature review research. At least 10
references must be included. The appropriate cross-references must be included in the
Evaluation and synthesis of evidence: The information collected and presented, must be used in the
Operations & SCM tools and techniques. Results must be clear and specific.
Critical analysis: A discussion evaluating the results must be present. There must be a clear effort
to evaluate the results using the literature presented.
Structure, logical development: The proposed structure must be used. The material presented
must have a logical sequence.
Executive Summary: Executive summery must exist. It must at least define the scope of the
assignment and the main results.
Conclusion: Must draw together the main results and discussion points.
Spelling, grammar and syntax: A good use of English. Some errors are accepted such as
punctuation, misuse of words, spelling and sentence construction.
Writing Style: An authoritative style and language should be used.
Presentation of data and references: Data must be presented and organized with the use of Figures
and Tables. Figures and Tables must have all the necessary headings and labels to allow easy
understanding of the data. Figures and Tables must be numbered to allow cross-references and
must have an explanatory title. Only the necessary amount of information will be included in the
main body of the assignment. The rest of the information will be presented in Appendix.
Overall presentation: A satisfactory overall presentation is necessary.
A SOLID PASS mark must have all the above plus:
Interpretation and scope: The work presented has a clear case study format. Results are properly
Understanding of topic: Clear understanding of Operations & SCM management principals must be
evident. Clear understanding of the use of the Operations & SCM techniques and tools. Only the
appropriate tools for the case analyzed must be used.
Use of literature: More than 10 references from reputable journals and articles must be used. No
cross-reference to material handed in the classroom. Very small match in TURN-IT-IN evaluation.
Evaluation and synthesis of evidence: High quality of analysis of the information collected and
presentation of results.
Critical analysis: Results must be critically discussed and compared with literature review and
Coursework Handout: Operations and Supply Chain Management 3
other business benchmarks.
Structure, logical development: The sequence of arguments must “flow” clearly to results and
Executive Summary: Executive summary must have appropriate length and contain the scope the
main arguments and the final results.
Conclusion: Summarizes all key points, issues and outcomes. Must include a clear recommendation
based on the outcome of the analysis.
Spelling, grammar and syntax: A good use of English. Minimal errors such as punctuation, misuse of
words, spelling and sentence construction.
Writing Style: Effective use of business report style. Clear and easy to read.
Presentation of data and references: As above plus good presentation of Figures and Tables that
allow fast communication of the information.
Overall presentation: A very good overall presentation is necessary.
A FIRST CLASS mark must have all the above plus:
Interpretation and scope: Excellent definition of the situation discussed and analyzed. All significant
points are identified and covered. All necessary information is presented in the appropriate format.
Understanding of topic: Excellent understanding and exposition of Operations & SCM management
issues. Insightful and well informed. Good awareness of nuances and complexities of Operations &
SCM with other operation activities. The topic is focused and clearly defined.
Use of literature Excellent use of related evidence to support arguments/points. Substantial
evidence of independent research that exceeds the basic requirements. Practically no TURN-IT-IN
matches in literature.
Evaluation and synthesis of evidence: Substantial evaluation and synthesis of source material and
numerical results. Evaluation of interactions with other business areas. High level of numerical
Critical analysis: Excellent standard of critical analysis. Questioning but unbiased approach of
current practices. Clear evidence of independent thought. Critical discussion of numerical results.
Structure, logical development: Convincing case made. Aims, arguments and conclusions fully
Executive Summary: Clearly defines subject. Includes aims, approach and conclusions
Conclusion: Excellent. Accurately identifies and summarises key points/ issues/ outcomes. Uses
appropriate number of numerical results to support outcomes.
Spelling, grammar and syntax: Very high standard. Negligible errors.
Style: Very effective use of English. Clear and easy to read.
Presentation of data and references: Excellent use of relevant data, examples, figures, models. Data
are clearly and effectively summarized with the use of appropriate tables or figures. References
accurately cited and listed.
Overall presentation: Excellent presentation. Carefully organised and well presented. Students’
Delegates are asked to implement
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