Social and Political Sciences

Conversation record (Guidance for reflection).
What lead to my intervention as a SOCIAL WORKER?
Using judgment, knowledge, and authority to intervene with individuals, families, and communities
to promote independence, provide support, prevent harm, and enable progress.
Please make use of theories and approaches in line with the reflection
And at least 2-3 references.

(Review conducted at Home with Miss VP and her 2 daughters (Vic and Frances).
Miss VP is known to Adult social services, she has a support in place, 1 carer in the morning for 30
minutes every day because she looks tired and frail. She said she found it too early to get up today.
she is supported with her personal care by a Personal care specialist. V is concerned for her mum
(who lives far from her) so she makes things to support her as she lives in Pud. Her second daughter
F is due to move towards the end of November into supported living. V made it known that she has
been trying to find sheltered housing so that she can live close to her mum.
With support from my P, Miss VP announced that she would like to explore Extra Care, the daughter
said no. She made it known that she would like to support her mum with her medication while the
carers continue with the care already in place pending the time her mum will be able to move close
to where she lives.
When asked how she is feeling, she said I feel low all the time, I do not know why. V who was with
her mum at the time of the review said her mum always goes back to sleep after getting up in the
morning, sometimes refusing to get out of bed which prevents her from eating. She said, if I were
not here today mum might have still been in bed. Vic does the shopping, mostly microwave meals as
it is quicker and comfortable for her to make at her own convenient time and sometimes, she does
the cleaning with her kids when she can.
Ven said she used to attend Hope (play group) 2-3 times a month but, since the closure of the day
centre, she has not been able to attend due to the Covid -19 pandemic.
Miss Ps’ medication is in her room, on Sunday she took more tablets than she usually does. She has
her medications from a dosset box (Am and Pm)? Her daughter rang 1 and was advised to take her
mum to A&E for a check-up, after the check-up she sounded ok. Since this episode, VI has separated
the medication. The cares give Am tabs and Daughter F, gives the medication.
Miss P is aged…. She was born on the–/–/—- in London. She lives with her daughter in a c property.
She has five daughters. Two of her children live locally while Nike lives with her mum. She made
known that she would like to live in sheltered accommodation particularly (Clart) in Pud to be near
her daughter V.
Miss P can manage to go up and down the stairs, get in and out of bed, and sometimes take a taxi
with F to Chartern. She had a fall (last year) in August and was provided with a Zima frame and
commode when she was discharged from the hospital. She has a pendant alarm but does not use it
regularly, she was advised to keep it on at all times and was explained the risk of not having it on as
prescribed. VP has a neighbour who contacts' her daughter if needs be.

According to Miss P, the last time she was weighed she was 8 stones but during the last year she
lost weight.
She is having an appointment on the 12 November at 12.30am (Surgery). Cardiac and Neuro
outpatient to check about the previous fall.
V suggests that if her mums care package is increased, she will be happy. V was advised to check
with the GP if VPs’ medications could be taken at later day. VP has once put her mobile phone in
the microwave and has occasionally tried to turn the TV on using her mobile.
It was gathered that VP enjoyed her working life …………………………. And likes seeing her
Ven and Nike expressed that VP’s likes watching TV in her room with the help of her daughter while
they both watch it sometimes. She mentions channels she likes most (Coronation street and
EastEnders),she felt happy and lively after talking about her hobbies while mentioning her favourite
character. She mentions that Hope has been so supportive, and she enjoys doing art work.
I made it known to V that I am putting forward a referral to housing London to support her through
the process.
We both discussed if her mums’ call’ in the morning can be moved to 9:00am and teatime for
6:00pm and they both agreed.

Description : What happened? ( After the referral, I went out to do assessment
based on the referral as the allocated worker) I made a referral as to meet her needs
for housing support, I submitted a support plan for her health and wellbeing by
adding additional calls as her daughter is moving out soon. To support and
safeguard her.

Feelings : How did you feel? I feel down hearted despite the amount of progress I
put in to support her mum, her daughter does not recognise all my effort, she said
she expect me to make her mum situation urgent when I am not an housing officer
Evaluation : What did you do well? (What I did well was, I made a referral for
housing support and submitted a support plan for additional calls). What weren’t
you happy with? ( Not happy with the length of weeks before the submission for
housing support and the referral, not happy how the daughter treated me. Blaming it
is all my fault for not getting her mum to where she wants at her own time.
Analysis : Why do you think it happen this way? Can the writer please help out?
Conclusion: What have you learnt from this? Can the writer please help out?

Action plan: How will you enhance your communication skills. Can the writer please
help out

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