Reflection on a Case Study

The Leadership of Millennials at Microsoft (A): A Generation
Among Other Generations

Rocío Is Leaving
“Hi, Luisa. Rocío1 is leaving. There doesn’t seem to be any going back. She didn’t want to tell
me why, but it’s bad news that I wasn’t expecting,” said Ana, director of the Major Accounts
and Partners Unit at Microsoft Ibérica, to Luisa, the Human Resources director.
“No way. She’s one of our best MACH members. I’m going to talk to her immediate supervisor
and decide what to do,” Luisa answered, worried.
Luisa had been the HR manager at Microsoft Ibérica for barely six months. Rocío was one of
the people Microsoft was counting on to develop the company’s immediate future. She was 26
years old, a telecommunications engineer and a member of the MACH program, the Microsoft
Academy for College Hires, which included 17 other promising young millennials.2 She had
just returned from a two-week training course in the Redmond headquarters, which was
regarded as a real honor at Microsoft.
After confirming that Rocío’s business partner in the HR Department was also surprised and
dismayed by the news, Luisa called Manuel, the head of the department where Rocío worked.
“Hi, Manuel. I just found out that Rocío has decided to leave. Did you know anything about
this?” Luisa said.

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