Evans, J. R., & Lindsay, W. M. (2016). Managing for Quality and Performance Excellence (10th Edition). Cengage Learning US. https://bookshelf.vitalsource.com/books/9781305887978
Week 1 Discussion Forum
Listed below are topics I would like for each of you to discuss throughout the week. Refer to the weekly materials, your textbook, and/or the GMC library when researching the topics for this Discussion Forum. Put your writing into your own words, do not copy directly from the source. If you incorporate scholarly/peer reviewed sources in your posts be sure to cite them properly. Please answer the 3 questions below.
1. Discuss how either good or poor quality affects you personally as a consumer. For instance, describe an experience in which your expectation was met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and/or its product? If so, how?
2. How can you internalize and practice quality at a personal level in your daily activities? Why is it important to practice this?
3. Discuss how Deming’s 14 Points can apply to an online academic environment. How can online learning and classroom performance be improved by applying Deming’s philosophy?
Task 1: Create a new discussion topic on or before the due date in the Course Syllabus -> Course Schedule by clicking the ‘**REPLY HERE**’ post below. In your reply, you will post your response to the main topic. Your response should be a minimum of 150 words. Going over the minimum word length requirement is acceptable; however, I am not looking for 500+ words!
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