Mini Case Study Part 3 Assignment

Case Study, Part 3 Instructions
A problem has come up with the working conditions at the call center in Bangalore, which
leads to an uncomfortable conversation with CEO Jacob Zielinski. In your response to the
CEO, consider how employees’ motivation could be improved through changes in leadership
style.
Case Study Transcript with Jacob Zielinski
Thanks for meeting with me, and sorry about the time difference. Here in Bangalore, an issue
has come up that I need to discuss with you.
I was called here to Bangalore due to a very unfortunate incident. One of our workers had a
breakdown during the workday and had to be hospitalized. In the hospital, he told the doctor
that he works 45 hours a week and is barely able to support his wife, children, and in-laws.
The doctor reported this and somehow the media got a hold of the story. We are now being
accused of overworking and underpaying our employees in Bangalore.
Under India’s Factories Act, 1948, adults (over 18 years old) cannot work for more than 48
hours a week or more than 9 hours in a day. We thought we were being generous in
establishing a 45-hour work week! And is it really our fault if our employee feels he must
support his extended family?
I need an action plan for addressing this with the media and then to determine what kind of
policies we can put in place to respond ethically and responsibly without overburdening the
organization financially.
I know this is last-minute, but can you please write up a brief for me by tomorrow morning?
Case Study, Part 3 Requirements
Take time to reflect on your meeting with the CEO and his attitude toward employees’ wellbeing. How do you feel about his approach?
In your brief, include the following:
• a description of the relationship between leadership, motivation, and retention
• recommendations for a plan of action that addresses accountability to stakeholders as
well as employee well-being and motivation
Criteria Exceed Standard Meets Standard Approaches Standard Does Not Meet
Standard
Describe the
relationship between
leadership, motivation,
and retention.
Addresses the
relationship between the
three concepts in detail
and is supported by the
relevant literature.
The three concepts are
described in detail.
However, the
relationship between the
three is not clear.
One of the concepts is
not addressed or is
inaccurate.
Two of the concepts are
not addressed or are
inaccurate.
Recommend a plan for
action that takes into
account ethics and
accountability
The recommendations
are clear, feasible,
relevant to the situation,
and supported by the
literature. The
recommendations
address accountability
to stakeholders as well
as employee well-being
and motivation.
The recommendations
are feasible and relevant
to the situation but
include opinions that are
not fully supported by
cited literature. The
recommendations
address accountability
and employee wellbeing.
The recommendations
are largely feasible and
relevant to the situation,
but there is insufficient
support from cited
literature.
Recommendations may
be superficial in
addressing
accountability and/or
employee well-being
and motivation.
The recommendations
may be infeasible,
irrelevant, or
unsupported by the cited
literature and do not
fully address
accountability and
employee well-being
and motivation.
Communicates
information clearly and
professionally with
appropriate supporting
evidence, formatting,
and grammar.
The information is
clearly and
professionally
presented, without
errors in grammar or
mechanics. Citations are
used appropriately, and
the formatting is correct
for APA style.
The information is
clearly and
professionally
presented, with minor
errors in grammar or
mechanics. Citations are
used appropriately but
may have some small
errors in style.
Most of the information
is clearly and
professionally
presented, with some
errors in grammar,
mechanics, and/or
citations.
The information is not
clearly and professional
presented, with
substantial errors in
grammar, mechanics,
and/or citations.