Business comunication

Scenario
You are working in the Human Resource Department of Wheelie, a small company
producing wheelie
bins. Due to some recent sales failures due to poor communication and data confidentiality
being
breached, the company director has asked you to educate the managers and staff about the
importance of communication.
Task 1 of 3 – Email Newsletter (AC1.1, 1.3, 1.4, 4.1 & 4.2)
Instructions
Your first task is to send a Newsletter to all staff regarding the purpose of communication
and what
medium to adopt depending on the situation. Your newsletter should contain:
▪ An article explanation of the aims of communication, with 3 examples to illustrate
different
aims.
▪ A diagram showing the communication process with a legend describing the barriers to
communication, being from the sender, the receiver or both.
▪ A diagram showing a simple communication model within an organisation. Comment on
how
the relationship between the managers and staff communication.
Delivery and Submission
▪ 1x newsletter (either printed version or email version)
Task 2 of 3 – Email Newsletter (AC1.2, 2.2, 3.1, & 3.2)
Instructions
Your 2nd issue of the newsletter should focus on the forms of communication and should
include
▪ An article discussing the forms of communication – You should provide 3 examples of the
different communication mediums for different situations within an organisation
▪ An article on face-to-face communication, focusing on how to communicate effectively
and
discussing the role of both physical appearance and body language

▪ An article focusing on written communication, differentiating between formal (report,
letters to
clients, etc.) and informal (emails, newsletters, etc.) with tips to make them more effectives
Delivery and Submission
▪ 1x newsletter (either printed version or email version)
Task 3 of 3 – Email Newsletter (AC2.1, 5.1, 5.2 & 5.3)
Instructions
Whilst the tone of the 2 newsletters should be made light, you are also asked to create a
memo with a
formal policy regarding the use of IT. The memo should contain both the policy and some
tips about
data security. The memo should be constructed as follow:
▪ A short introduction
▪ The policy itself – it should contain:
o An introduction discussing the components of computers and the uses of computers
for communication (including emails, chat, video conference and VoIP)
o The requirements regarding data protection and confidentiality
▪ The tips to complement the policy should include possible threats (such as data theft, virus
and hacking) and how to prevent them.