Book Report/Review

Review the article and write a short summary of 2 pages (A4 / Times New Roman /
single space / approx. 1200 words) without figure.

please use this article for the summary.

QUALITY MANAGEMENT PRINCIPLES AND
PRACTICES IMPACT ON THE COMPANIES’

QUALITY PERFORMANCE

Síria Barros

Systems and Production Department, University of Minho, Campus de Gualtar, 4710-

057 Braga, Portugal
Paulo Sampaio

Systems and Production Department, University of Minho, Campus de Gualtar, 4710-

057 Braga, Portugal
Pedro Saraiva

Chemical Engineering Department, University of Coimbra, Pólo II, Pinhal de Marrocos,
3030-290 Coimbra, Portugal

Abstract
Purpose – The aim of this paper is to expose the conceptual model which pretends to
reflect the relationship between the use and implementation of quality management
principles and practices and their impact on the companies’ quality performance.
Design/methodology/approach – Based on the literature review carried out, we have
identified the most common and used quality management principles and practices.
Hence, we have proposed a conceptual model relate those quality management
principles and practices to the companies’ quality performance. In order to validate
these quality management principles and practices and consequently the conceptual
model developed, we conducted several semi-structured interviews with the Portuguese
Quality Leaders. The following phase consisted in developing a questionnaire, based on
the literature review carried out and on the main contributions of the semi-structured
interviews. This questionnaire was sent to all the Portuguese companies certified
according to the ISO 9001 standard. Our main purpose is to validate the model
developed based on the structural equation modeling technique (SEM). Currently we
are in the survey phase.
Findings – It is expected that the results show a significant and positive relationship
between the implementation of quality management principles and practices and their
impact on the companies’ quality performance.
Originality/value – As far as we were able to find out in the literature review phase, the
conceptual model proposed is a new approach to characterize the direct results and
effects of quality management principles and practices in the companies’ quality
performance.
Keywords: Quality management, Performance Measures Indicators, principles,
practices and Modelling.
Article Classification – Research paper.

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