Book Report/Review

Review the article and write a short summary of 2 pages (A4 / Times New Roman /
single space / approx. 1200 words) without figure.

please use this article for the summary.



Síria Barros

Systems and Production Department, University of Minho, Campus de Gualtar, 4710-

057 Braga, Portugal
Paulo Sampaio

Systems and Production Department, University of Minho, Campus de Gualtar, 4710-

057 Braga, Portugal
Pedro Saraiva

Chemical Engineering Department, University of Coimbra, Pólo II, Pinhal de Marrocos,
3030-290 Coimbra, Portugal

Purpose – The aim of this paper is to expose the conceptual model which pretends to
reflect the relationship between the use and implementation of quality management
principles and practices and their impact on the companies’ quality performance.
Design/methodology/approach – Based on the literature review carried out, we have
identified the most common and used quality management principles and practices.
Hence, we have proposed a conceptual model relate those quality management
principles and practices to the companies’ quality performance. In order to validate
these quality management principles and practices and consequently the conceptual
model developed, we conducted several semi-structured interviews with the Portuguese
Quality Leaders. The following phase consisted in developing a questionnaire, based on
the literature review carried out and on the main contributions of the semi-structured
interviews. This questionnaire was sent to all the Portuguese companies certified
according to the ISO 9001 standard. Our main purpose is to validate the model
developed based on the structural equation modeling technique (SEM). Currently we
are in the survey phase.
Findings – It is expected that the results show a significant and positive relationship
between the implementation of quality management principles and practices and their
impact on the companies’ quality performance.
Originality/value – As far as we were able to find out in the literature review phase, the
conceptual model proposed is a new approach to characterize the direct results and
effects of quality management principles and practices in the companies’ quality
Keywords: Quality management, Performance Measures Indicators, principles,
practices and Modelling.
Article Classification – Research paper.

Fountain Writers
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.