Evaluate and apply the fundamental concepts of the change process.

Upon completion of this unit, students should be able to:
b. Appraise corporate culture within tourism and hospitality organisations.
c. Assess the major sources of change and their impact.
d. Investigate, evaluate and apply change management strategies to specific cases.
e. Demonstrate applied knowledge of change in relation to a given organisation.
f. Evaluate and discuss current ODC literature.
Assessment Summary
Assessment type Due Date Weighting Learning
outcomes
1.Case Study Report
(2500 words +/- 10%) Week 7 50% a, b, c, d, e
2. Exam Exam week 50%
f and of the
following:
a, b, c, d
Assessment 1- Case Study
Due: midnight (23:59) Sunday Week 7
Globalisation, advance in technology, consumer taste and awareness and many other factors affect
organisations all around the world. In hospitality sector in particular, the triggers for change are
various. New hotels join the industry with innovative features such as Hanna Hotel in Japan that is
fully staffed with robots. Big brands acquire smaller brands and many organisations apply more
environmentally friendly practice. Keeping this in mind, theories and practices of change
management help us understand forces that are impacting the world and potential ways to deal with
them.
In this assessment you are required to choose an organisation in hospitality sector (travel agency,
airliner, hotel, etc.), analyse the current environmental factors (internal and external) that might
trigger a (some) change(s). Throughout this analysis, you need to apply theories of Organisational
Development and Change Management (ODC) to better lead a successful change and to propose
recommendations for the change. These theories include mix of organisational science and
behavioural knowledge. The purpose of this assignment is for you to reflect on how you can
understand change management theories and research and effectively apply that understanding to
improve change management in practice. BUS303OrganisationalDevelopment&Changemanagement
Essential text and materials:
1. Waddell, D.M., Creed, A., Cummings, T.G., and Worley, C.G. (2017). Organizational
Change Development & Transformation (6th edition). Melbourne, VIC: Cengage.
2. Apart from the prescribed textbook, you will find it valuable to get into the practice of reading
relevant articles from the following journals:  Journal of Management  Academy of Management Journal  The Journal of Change Management  Journal of Organizational Behaviour  Journal of Organizational Change Management  Leadership and Organization Development Journal  Organization Development Journal
Case-study Structure:
Executive summary (not included in word count)
Table of contents (not included in word count)
1.0 Introduction1.1. introduction and background to the company, brief introduction to the internal
conditions and what needs to change
1.2. aims and scope of the study
2.0 In-depth analysis
2.1. Organisation’s as-is situation – the problem (Current state)
2.2. Future state – the desired future after problem is fixed
3.0 Implementing the change
3.1. Propose a model of planned change
3.2. Determine the possible sources of resistance
4.0 Recommendations on how to deal with resistance and achieve a smooth transition
4.1 Recommendations for managers
4.2 Recommendations for employees
4.3 Recommendations for similar companies in the industry
5.0 Conclusion
6.0 Reference List (not included in word count)
7.0 Appendix (optional) (not included in word count) BUS303OrganisationalDevelopment&Changemanagement
Submission Guidelines:
1. Typed in report format following the Assessment Structure Style Guide available on Blackboard and submitted to Turnitin
on Sunday of Week 7 before midnight (11:59 pm)
2. Word count: Approx. 2500 words (excluding executive summary, references and appendices) +/-10% is acceptable. Any
word count falling beyond the allowable limit will be penalised.
3. Using reliable sources such as academic journal articles, text books along with company web sites. It expected that students
will utilise at least 2 independent academic and 2 industry based references in the development of this assessment
4. All referencing must be in accordance with APA Referencing Style
5. To be submitted in electronic form in Microsoft Word Version to www.turnitin.com
6. Torrens University Assignment cover-sheet to be submitted with your report
7. See marking rubric attached at the end of this document for your reference, but you do not need to attach this rubric to
your submissions.4
Assessment Criteria for Individual Report
Criteria: The Fail = Unsatisfactory Pass = Just Satisfactory Credit= Good quality Distinction= Superior High Distinction=
outcome shows performance- performance showing more than quality demonstrating Outstanding quality
satisfactory independent thinking showing creativity and
performance originality
Research and use of Either no evidence of Literature is presented Clear evidence and Able to critically appraise Has developed and justified
literature/evidence of literature being uncritically, in a purely application of readings the literature and theory using own ideas based on a
reading Consulted or
irrelevant to the
assignment set.
descriptive way and relevant to the subject; gained from a variety of wide range of sources which
20% indicates limitations of uses indicative texts sources, developing own have been thoroughly
Understanding. Identified. Ideas in the process. analysed, applied and
Discussed.
Knowledge of theory Inaccurate or Selection of theory is Most key theories are Insightful and appropriate Assignment demonstrates
20% inappropriate choice of appropriate but some included in the work in an selection of theory in key integration and innovation in
Theory. aspects have been appropriate Areas. the selection and handling of
missed or misconstrued. Straightforward manner. Theory.
Analysis and critical
interpretation
20%
Fails to analyses case
information.
Attempts to analyze
case information using given
theoretical classification /
principles.
Can satisfactorily analyze case
study using a range of
theoretical classification /
principles.
Can effectively analyze case
information; can apply major
theories and compare
alternative methods/techniques
for analysis.
Can critically analyze novel and/or
abstract data and case situations
using a wide range of techniques
appropriate to the topic and
theoretical principles.
Conclusions and
recommendations
20%
Unsubstantiated/invalid
conclusions and
recommendations based on
anecdote and
generalisation only, or no
conclusions at all.
Limited evidence of
conclusions and
recommendations
supported by
Theory/literature.
Evidence of
conclusions and
recommendations grounded in
Theory/literature.
Good development of
conclusion and
recommendations shown
in summary of arguments
based in theory/literature.
Analytical and clear
conclusions and
recommendations well-grounded
in theory and literature showing
development of new concepts.
Presentation,
logical flow and
Referencing 20%
Poor report formatting, lack
of flow and presentation
quality.
Incorrect citing.
None and/or very poor
reference list in report
and/or academic reference
material.
Report formatting, logical flow
and presentation quality to a
minimal level.
Incorrect citing.
Poor reference list
in report and/or
academic
reference material.
Report formatting, logical flow
and presentation quality to a
competent level.
Appropriate citing’
Reference list in
report and/or
academic
reference
material
moderately
good but with
some errors
Very effective report formatting
and presentation quality.
Good citing in-text and logical
flow.
Minimal mistakes for
reference list in report
and/or academic
reference material
meeting requirement
Extremely well formatted report
with high presentation quality
Excellent citing in-text
Excellent formatting
of reference list in
report and/or
academic reference
material.
Mark range out of 100 0- 49.5 50 – 64 65 -74 75-84 85