Management

ACTIVITY 2
MH681 Health Care Human Resources Management
Lesson 2: Competency, Recruiting, Selection, and Hiring

Activity 2: Angelo’s Pizza Case Study
Your Activity responses should be both grammatically and mechanically correct, and formatted
in the same fashion as the Activity itself. If there is a Part A, your response should identify a Part
A, etc. In addition, you must appropriately cite all resources used in your response and document
in a bibliography using APA style. (100 points) (A 4-page response is required.)
Angelo’s Pizza explores the importance of establishing human resource (HR) practices as its
organization expands. After success with one store, Angelo decides to open two new stores and
is considering opening more stores or franchising. At the same time, he wants to focus on serving
only high-quality fresh ingredients. However, the pizza joint experiences some HR challenges
including high turnover and other staffing problems.
Many of the workers he has hired are friends of the family. Some are going to college. Others are
single parents. None of the workers he has hired has any restaurant or cooking experience. They
call in sick frequently. Joe, his most valuable employee, threw his hands up in frustration and
walked out. “You got to train these bozos!” were Joe’s last words to Angelo as he threw his
apron in the trash. Angelo consults you for help with recruiting, selection, and hiring. Angelo
believes he needs better recruitment and selection practices, but he has a hard time saying no to
family. To assist Angelo, please help him with the following questions.
Questions:
1. What are three specific HR management implications of Angelo’s current strategy
(including specific policies and practices)?
2. Identify and briefly discuss five specific human resource management errors that Angelo
is currently making.
3. Develop a structured interview form that Angelo can use for hiring (1) store managers,
(2) wait staff, and (3) counter people/pizza makers.
4. Based on what you know about Angelo’s, and what you know from having visited pizza
restaurants, write a one-page outline showing specifically how you think Angelo’s should
go about selecting employees.