Company: Nordstrom

Company: Nordstrom
Website: https://www.nordstrom.com
Mission: to continue our dedication to provide a unique range of products, exceptional customer
service, and great experiences.
Vision: “We believe fashion is a business of optimism, and in that spirit, we continue to grow
and evolve. Free shipping and free returns, mobile shopping, and exciting new retail partnerships
offer us continued opportunities to serve more customers in more ways with a fresh, relevant
shopping experience and inspiring style. Fashion changes. Shopping changes. Our commitment
to happy customers doesn’t.”
Core Values of Nordstrom: trust, respect, loyalty, awareness, humility, communication and
collaboration. With those values as the foundation, Nordstrom creates a culture of innovation
and adaptation in order to stay relevant. The two pillars of Nordstrom’s core values are
community and environment. Nordstrom practices these core values by taking care of the
community and respecting the environment

What makes Nordstrom Unique & set apart: is an unusual retail company in that it combines
two completely different target segments within a single business. … With a roughly even split
between the two sets of stores, Nordstrom has cultivated a reputation for quality and customer
service that has developed strong loyalty among its shoppers. Beyond core strategic initiatives,
Nordstrom’s customer service has set it apart, according to analysts. “[Nordstrom] superior
customer service is another factor that positions it more defensively against competition at the
mall and online,” Tunick wrote in a recent note
Nordstrom’s Business Strategy: Nordstrom’s customer strategy is centered on three strategic
pillars: providing a compelling product offering, delivering outstanding services and experiences
and leveraging the strength of the Nordstrom brand.
Nordstrom’s ability to place customers top in priority with service and with product is admirable.
I sometimes equate their mission and vision with how the Believers in the Lord should treat one
another. I had the opportunity to partner with Nordstrom on numerous occasions with a nonprofit
organization I was employed with. The experience reminded me of entering a church where I felt
welcomed, I felt God’s presence and encouraged by a community of believers. I believe the
church can take note of how impactful ministry can really be when character and knowledge of
the word can support those searching for a spiritual relationship. I am a consumer of Nordstroms
in fact my entire family has shopped Nordstroms for over 30 years. I believe the mission