restaurant (10 interviews

I need you to read 10 interviews of Sugar and Spice restaurant located in Qatar. and write analysis or a report about findings.
Note: the currency is Qatari Ryial. (QR )
so don’t write any note with $

General Questions:
1. What do you like/dislike about Sugar & Spice? I like the smell of food
how it looks fresh and the staff they are friendly.
2. If Sugar & Spice was closed, where will you go alternatively? I have to
go to alternative but sometimes its hard to find because of the quality of
food.
3. What are the POD of the alternative? And in which aspects are the
alternative better? May be the environment or the food options.
4. What was your best/worst experience in Sugar & Spice? I had my
birthday party there
5. Suppose that you are the manager, what would you change? The number
of chairs and the place.
* Specific Questions:
1. How would you rate the interior design & appearance of employees inside
the café? (Tangibles)9.5 out of 10
2. Have you ever experienced any mistakes that has been done from the
Café in the past? (Reliability) no I havent
3. For example:
* Something wrong in the order?
* You didn’t order something and it came to you?
* You ordered something and it didn’t show up?
* Any belling mistakes in the receipt?
* You reserved a table, and then you found that there’s no reservation?
Could you please elaborate more on that?
4. How do you evaluate the services provided by the employees?
(Assurance) 9 out of 10
Follow up questions:
* Do they seem knowledgeable? Yes
* Do they seem well-experienced? Yes
* Do they seem professional in behaving and interacting with you? Yes
5. Could you please evaluate the overall behavior of employees? (Empathy)
9.5 out of 10 they are friendly.
Follow up questions:
* Evaluate the level of friendliness?9.5
* Evaluate the level of interest in serving you?9.5
* Evaluate the level of welcoming once you enter?9.5
6. How quick or adequate was the speed of the services provided to you?
(Responsiveness) 8.5 out of 10, sometimes I have to wait in weekends
7. For example:

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