Perfomance in Healthcare

You are the new CEO of a large medical practice group in the Bronx. Shortly after arriving, you notice that the number of patient visits has dropped dramatically (by 30%). When you talk to the doctors/providers, they claim that it is the staff—they don’t know how to talk to the patients. But when you talk to the staff, they say that the problem lies with the providers—they don’t know how to interact with the patients.
After speaking with a few patients, you get feedback that the practice’s competition (that’s 2 blocks away), sees patients within 15 minutes of their appointment time and their fellow patients are now going there for their care.
Being a graduate of Monroe College and having participated in the numerous PI projects, your Board of Directors expects you to fix this situation.
Using PI principles learned in this class, describe how you would go about fixing the situation.

Assignment:
Write a 1,000-word paper that is double-spaced with a Font Style and Size of Times Roman 12.
Use the APA Format with a MINIMUM of 3 References.
Papers must be submitted as a MS Word to preserve the formatting.

Please be sure to include the following in your essay:
• Clearly define your leadership style as the new practice’s CEO-explain whether you’re a Six Sigma Black or Green Belt certified and how this certification helps you to tackle this PI project.
• Since this is an Organization-wide PI Project, define what Organization-wide PI Project is and how it applies to this project.
• Define and Describe the Medical Practice staff members would have on your PI team and what roles (e.g. leader, scribe, etc.) you would assign them.
• Describe/summarize what your Team Charter is and the QI tools, charts, and/or diagrams you would use while managing your team to a successful PI project.
• Finally, in your conclusion, summarize the top 3 actions/tasks taken by your PI team to regain your practice’s patient visit numbers.