As the GM of “AAA Healthcare LLC”

Part B: Case Study based 3,500 words (+/- 10%).
As the GM of “AAA Healthcare LLC” you are responsible of 925 full time employees. Due
to COVID-19 since March 2020, you have been using your leadership skills in making
changing in a short time.
In June 2021, you have determined that the performance of employees has decreased by 65%.
All employees are currently vaccinated, however, due to the different COVID-19 strains, you
noticed 25% of employees have reported to be physically ill in the past one month (May to
June 2021).
In addition, you have conducted some research and determined that your employees had the
following concerns:
➢ Company will go through liquidation
➢ Major changes conducted in a short time
➢ Working remotely
➢ Fear and anxiety
➢ Uncertainty of the future
➢ Exhaustion (mentally, physically & spiritually)
➢ Salary cuts
➢ Financial difficulties
➢ Family problems/ divorce / family violence
➢ Illness – Covid-19
In addition, as the GM of “AAA Healthcare LLC” you have 38 difficult project managers (9
females and 12 males) employees that you need to deal with immediately.
➢ 11 females and 7 males: These employees are very demanding & want their ways.
They meet their KPI’s and great with customers. You had a lot of complaints from
their colleagues about their bad attitudes.
➢ 2 female and 9 males: Likes to argue always, even when they are in the wrong. A lot
mistakes in their construction work and they are not meeting KPIs.
➢ 2 females and 7 males: Like to give orders and delegate their work to others. However,
they do very little work and socialise at work. Likes to be in authority and takes credit
of others.
Finally, you been instructed by the CEO, to reduce overhead costs by 27% from June 2021
by any means.