an interview with a health care administrator

INSTRUCTIONS:

You will conduct an interview with a health care administrator or selected health care professional regarding their organization’s approach to the health care need and the highly impacted subgroups you identified in Assessment 1: Identifying Community Health Needs. The focus of your questions should be on how the professional’s health care institution or organization is addressing the concerns of the identified health care need and impacted subgroups relative to the National CLAS Standards.

As you gather information, you will want to make sure you are getting both a big-picture view of how the organization is culturally and linguistically adept and also how it is addressing the subgroups of the population that have a higher prevalence of the identified health issue. Carrying through with our example from the first assessment, if you had identified that heart disease was an issue for your community or state, you might ask questions such as:

What methods does your organization use to ensure that communications between the health care providers and patients are effective for a diverse population?
What kind of accommodations or considerations does your organization provide for the elderly population?
How does your organization balance preventative health promotion and education approaches in the community with time-of-care strategies to improve health care quality and outcomes?
For this assessment, you will develop a concise but comprehensive summary of your interview and the approach of the organization to improving the quality of care and outcomes for the population and health care need.
Be sure you are including references to the National CLAS Standards in your report. The bullet points below correspond to the grading criteria in the scoring guide. Be sure that your submission addresses all of them. You may also want to read the Interview of Health Care Professional Scoring Guide to better understand how each grading criterion will be assessed.

Explain strategies the selected health care organization has implemented to address the identified health care need, aligning the strategies to the National CLAS Standards.
Explain the benefits of a health care organization meeting the National CLAS Standards to address the identified health care need of the diverse population of the community or state.
Identify the strengths of the organization in addressing the National CLAS Standards with regard to clinical prevention, population health, and health disparities in diverse and vulnerable populations.
Identify the challenges of the organization in addressing the National CLAS Standards with regard to clinical prevention, population health, and health disparities in diverse and vulnerable populations.
Communicate an organization’s strategies, strengths, and weaknesses to addressing specific health needs of diverse population in a clear and well organized manner.
Integrate relevant sources to support assertions, correctly formatting citations and references using current APA style.