Consumer protection assesment

“Legislation gives consumers extensive rights, so lack of rights is not the problem. The real problem
is this – the difficulties consumers face enforcing those rights because of a lack of information and
awareness, a lack of effective redress, and problems with access to justice.”
Evaluate this statement and identify how changes to the law in the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection
(Amendment) Regulations 2014, the Consumer Rights Act 2015 and the ADR Regulations 2015
seek to address the three issues of lack of information and awareness, lack of effective redress and
problems with access to justice.
1. Presentation
Failure to comply with these instructions may result in work not being marked.
(a) The word limit is 3000 words. Footnotes used only for referencing (not providing extra text) and
bibliographies are not counted.
(b) A word total must be given on course work submitted. An inaccurate count may be dealt with as
an attempt to obtain an unfair advantage.
(c) Any work beyond the word limit will not be marked and will attract no
credit.
(d) Course work must be word-processed form, double-spaced, and
paginated.
(e) Standard OSCOLA referencing guidelines must be followed – details here on the LSBU
library website
2. Assessment criteria
This assessment seeks to assess the following module
outcomes:
(a) Knowledge and understanding:
• Law relating to consumer protection in England & Wales[A2]
• Function and limits of the law in achieving the goal of consumer protection [A5]
(b) Intellectual skills:
• Analyse and evaluate the law and law reform proposals in their social, political, economic and
moral contexts [B3]
• Reason critically and argue effectively about legal issues, recognising alterative points of view
and offering reasoned opinions supported by authority or evidence [B4]
(c) Practical skills:
• Communicate ideas effectively and appropriately [C1]
• Read and understand complex legal materials [C2]
• Produce word-[processed documents [C5]
• Use ICT to store, retrieve and communicate information [C6]
• Undertake research using electronic media [C7]
• Use the VLE including where required for the submission and/or completion of assessment [C8]
(d) Transferable skills:
• Comply with standards of scholarly practice [D7]
LAW-5-CPL 2020-21 CW2
Credit will be awarded for this assessment based on the following criteria:
• Ability to identify and interpret relevant issues
• Ability to describe and explain the law accurately
• Ability to compare texts and isolate differences and their significance
• Clarity and structure of argument
• Reasoned conclusion
• Use of source materials
• Presentation
3. Guidance
(a) Candidates may want to have particular regard to the following issues:
• Provision of information – relevant contracts, circumstances, content, consequences of non-provision under the CCRs 2013 • Available remedies for individual consumer for misleading and aggressive practices (at common law
and) under amended CPRs; form of remedies; limits on remedies. • Enhanced consumer remedies under Pt 8 Enterprise Act 2002 as amended by s.79 & Sch. 7 CRA 2015
• Remedies for non-conformity with the contract under CRA 2015
(b) Candidates may want to have particular regard to the following useful sources:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,
Consumer Protection (Amendment) Regulations 2014
Consumer Rights Act 2015
The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information)
Regulations 2015 as amended by The Alternative Dispute Resolution for Consumer Disputes
(Amendment) Regulations 2015 and The Alternative Dispute Resolution for Consumer Disputes
(Amendment) (No. 2) Regulations 2015
Enterprise Act 2002
Lecture notes
(c) Candidates should be aware of these common errors and avoid them:
• Quoting Acts and Regulations at length without any commentary by way of analysis or
explanation
• Poor construction of argument
• Expressing an opinion unsupported by an explanation of the reasons and fully referenced
sources which justify it
4. Submission instructions
1. Coursework must be submitted in electronic copy as a Word document to Moodle/TurnitinUK
on the LAW-5-CPL Moodle site.
2. The deadline for submission is 13.00h on Friday 14 May 2021.
3. Use your student ID number to identify your work. Do not put your name on your work.
4. The assessment must be the candidate’s own work. All quotations must be credited and
referenced. Paraphrasing is still regarded as plagiarism if a candidate fails to acknowledge the
source for the ideas expressed. See the University’s policy on academic integrity.