Assess the provided workflow analysis.

Often times when issues arise with reporting metrics, a workflow analysis is completed in an attempt to get an overall picture of what clinicians are doing and identify areas in need of potential enhancement. You will discover one of the challenges with resolution to a workflow issue often involves varying stakeholders and what they perceive as the solution. The work you do this week will crossover to help with your final presentation in Week 5.

Here is the scenario you face:

You are the informaticist in a very busy primary care clinic. The site manager has been reviewing her Provider Efficiency Profile (PEP) report and has discovered data is not being captured regarding fall risk assessment. Because the organization is an Accountable Care Organization (ACO) and fall risk is a safety initiative for the clinic, lack of fall risk documentation is unacceptable. Is the problem a workflow issue? Why is the data not being captured? Who should be completing the assessment?

As you have learned in your readings this week, workflow analysis is an important step in understanding issues with data capture in the electronic health record. For this exercise, you are provided a workflow analysis and must come to conclusions and solutions based on your evaluation of the workflow.

The provided workflow analysis uses the swimlane approach to workflow analysis. It shows the various roles participating in the care of the patient and activities each role is responsible for carrying out. The example is high level but does include everything needed to see where the issue lies.

The informaticist is often the person evaluating the workflow and making recommendations; however, those impacted by the change need to be involved in the decision making. For this reason, you will include some role playing in your paper. Take the view point of each of the roles presented and make your recommendations from their perspective.

As you work on the assignment, be thinking things like:

• What is missing from the workflow?
• At what point in the visit should the assessment be completed?
• Who should be performing the assessment?

Instructions

In your paper,

• Assess the provided workflow analysis.
• Identify the issue with the current workflow.
• Determine the causes of the issue.
• Role play the roles of manager, informaticist, provider, and registered nurse (RN).
  • Propose a solution that addresses the issue identified in the analysis.
  • Explain why the proposed solution is the best option, from each role’s perspective.

The Workflow Assessment paper

• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
• Must use at least three scholarly or credible sources.